Terms Governing Your Moonbet Account and Crypto Transactions

These Terms and Conditions form the agreement between you and 3-102-958127 SRL when you register for, access or use Moonbet. Read them before creating an account or transferring cryptocurrency. By using the service, you confirm that you understand and accept these rules.

1. Operator and Licence

Moonbet is operated by 3-102-958127 SRL, registration number 3-102-958127, from Ofident Building, Office 3, Barrio Dent, San Pedro, Montes de Oca, San Jose, Costa Rica. Gaming services are provided under Anjouan licence ALSI-202605007-FI1.

2. Eligibility

You must be at least 18 and have legal capacity to enter this agreement. You are responsible for understanding the law that applies to your activity. The account must be registered and used by you, for your own benefit and with funds you are entitled to control.

3. One Accurate Account

Provide complete and accurate identity, contact and address information. Maintain one account unless Moonbet gives written approval otherwise. Keep login credentials, devices and wallets secure. Activity completed through your authenticated account is treated as authorised until reported and investigated.

You must keep the registered email current and notify support promptly of suspected compromise. We may require a renewed security check before changing sensitive account details, connecting a new withdrawal wallet or restoring access. You must not transfer, sell, lend or share the account.

4. Verification and Source of Funds

We may request identity, age, address, wallet ownership, payment history or source-of-funds evidence. Submit clear, current documents within the requested period. We may review, limit or hold account actions while required security or compliance checks are completed.

Documents must be legible, complete and belong to the account holder. Altered, expired or inconsistent records may require clarification. Wallet-control evidence can include a signed message, an identifiable transfer or another method supported by the relevant network. We will never ask for a private key or recovery phrase.

5. Crypto Deposits

Select the exact asset and network displayed in the cashier. You are responsible for the receiving address, blockchain network, token contract and amount approved in your wallet. Blockchain transactions are generally irreversible. The account is credited after the required network confirmation and internal security checks.

The A$ display is indicative. Your balance and transaction settle in the selected cryptocurrency, and market movement can change its A$ equivalent.

A transfer sent through the wrong network, to the wrong address or using an unsupported token may not be recoverable. Check the first and last characters of the address, confirm the network in both the cashier and wallet, and consider a manageable test transfer before moving a larger balance. The transaction hash is the primary record of a completed blockchain submission.

6. Withdrawals

Withdrawal requests must use a supported asset, network and wallet under your control. Moonbet may apply verification, fraud, bonus and account-security checks before approval. Solana transfers are designed for settlement within five minutes after approval; other networks follow their own confirmation conditions.

Moonbet applies no platform withdrawal fee. Blockchain network fees remain payable and can change with congestion.

We may ask you to withdraw to a wallet already associated with the account or to demonstrate control of a new address. A request can be returned to the account balance if the address, network, verification or bonus status requires correction. Submitting a second request does not accelerate the first and can complicate the security review.

7. Account Balances and Currency Display

Cash, bonus and free-spin value can be maintained as separate balances. The account display identifies which funds can be withdrawn and which remain subject to promotion rules. A$ conversions are informational and can move between deposit, play and withdrawal because the underlying asset price changes.

Corrections may be made for duplicate credits, manifest errors, reversed provider settlements or an incorrectly applied reward. We keep transaction records sufficient to explain the adjustment and provide the relevant account entry where appropriate.

8. Games and Settlement

Game rules, paytables, RTP and settlement conditions form part of these Terms. Third-party provider records and Moonbet’s validated transaction records are used to resolve completed rounds. Moonbet originals use verifiable randomness on Solana. A displayed balance can be corrected where a technical error, duplicate credit or manifest settlement fault is confirmed.

Game interruption does not automatically cancel a round. Reopen the title and review game history before placing another stake. If the provider has settled the round, its recorded result applies. Report an unresolved result with the game name, provider, stake, time and round identifier.

9. Bonuses and Promotions

Each promotion has specific eligibility, deposit, wagering, game contribution, maximum stake, expiry and withdrawal rules. Accepting a bonus means accepting its attached terms. Bonus abuse, linked accounts, coordinated play, prohibited patterns or attempts to exploit an error can result in reward cancellation and account review.

Cash deposits do not become risk-free because a bonus is active. Wagering can require substantial additional play, and different game categories can contribute at different rates. The promotion card controls the live terms attached to a claim. Cancelling a bonus can remove bonus value and associated winnings according to those terms.

10. Responsible Play

Use deposit limits, session reminders, cooling-off or self-exclusion where needed. Moonbet may intervene when account activity indicates potential harm. A self-exclusion request applies according to its confirmed scope and duration.

11. Prohibited Conduct

You must not use stolen funds, third-party wallets without authority, false documents, automated abuse, collusion, money laundering, chargeback manipulation, game exploitation, multiple accounts or conduct intended to defeat security and bonus controls.

12. Account Suspension and Closure

We may suspend or close an account to protect security, comply with law, investigate prohibited conduct, enforce responsible-play restrictions or resolve a material breach. Legitimate withdrawable funds are handled after applicable checks, deductions and legal obligations.

You may request ordinary closure through support. Responsible-gambling closure and self-exclusion are handled under the Responsible Gambling Policy and can carry a fixed minimum duration. Closing an account does not cancel an unresolved complaint, compliance duty or lawful record-retention requirement.

13. Sportsbook and Event Settlement

Where sports betting is used, the market rules shown for the event govern acceptance, voids, postponements, cash-out and settlement. Odds can change before a wager is confirmed. A bet is accepted only when it appears in the account history with its final stake and odds.

Official governing-body data and the published market rules determine settlement. Cash-out is an optional account feature, not a guaranteed right, and its value can change before acceptance.

14. Intellectual Property

Moonbet names, graphics, interfaces, software and content are protected by applicable intellectual-property rights. Personal use does not transfer ownership or permit copying, reverse engineering or commercial exploitation.

15. Service, Errors and Liability

Online and blockchain services can be affected by network congestion, wallet software, provider systems and events outside reasonable control. Nothing in these Terms excludes rights or liability that cannot lawfully be excluded. You remain responsible for crypto price risk, wallet security and betting decisions.

Do not exploit a manifest display, settlement or pricing error. If an account value is plainly inconsistent with the valid stake, rules or recorded result, we may correct it after reviewing the transaction history. Completed wagers and blockchain transactions remain governed by their recorded status.

16. Privacy and Communications

Personal information is handled under the Privacy Policy. You agree to receive operational messages required for account security, transactions, verification, policy changes and responsible play. Marketing preferences can be changed separately.

Electronic records, account messages and emails sent to the registered address form part of the account communication history. Keep copies of transaction hashes, promotion terms and complaint correspondence relevant to a dispute.

17. Complaints

Send a complaint to [email protected] with your account email, transaction ID, relevant date, amount, game or promotion and the outcome requested. We may ask for supporting records and will communicate the review result through the registered contact route.

If the response does not resolve the issue, reply with the complaint reference and identify the finding you dispute. Do not create another account or reverse a valid transaction while a complaint is under review.

18. Changes to These Terms

We may revise these Terms to reflect product, legal, security or regulatory changes. The latest date appears at the top. Continuing to use Moonbet after an effective update constitutes acceptance where permitted by law.

19. Severability and Entire Agreement

If a provision cannot be enforced, the remaining provisions continue to apply to the extent permitted by law. These Terms, together with the Privacy Policy, Responsible Gambling Policy, promotion terms and applicable game or market rules, form the agreement governing the relevant account activity.

20. Contact

Account support: [email protected]

Feedback: [email protected]

Complaints: [email protected]