About Moonbet and the Operating Standards Behind Your Account

Moonbet is a crypto-first casino operated by 3-102-958127 SRL under Anjouan licence ALSI-202605007-FI1. Our registered office is at San Jose, Montes de Oca, San Pedro, Barrio Dent, 400 metres north and 50 metres east of Automercado Yoses, Ofident Building, Office 3, Costa Rica. We combine wallet-led payments, blockchain-verifiable original games and a catalogue of more than 4,000 titles from over 50 providers.

What We Built Moonbet to Do

Our operating model focuses on five measurable account functions: direct crypto funding, transparent game data, fast withdrawal processing, practical account security and visible responsible-play controls. We support SOL, BTC, ETH, USDT and USDC, together with compatible wallet access through Phantom, MetaMask and Trust Wallet.

The cashier is designed to display the asset, network and receiving address before a transfer is approved. Solana is used for rapid settlement and low network cost. Stablecoins give players a balance that is less exposed to crypto market movement. Bitcoin and Ethereum remain available for players who hold those assets directly.

Casino Content and Game Integrity

Our catalogue covers slots, blackjack, roulette, baccarat, poker, live dealer tables, game shows, crash, Plinko, Mines, Dice and Limbo. Third-party games come from established suppliers including Pragmatic Play, Hacksaw Gaming, NetEnt, Nolimit City, Evolution and Pragmatic Play Live. Moonbet originals use verifiable randomness on Solana, allowing completed outcomes to be checked against on-chain data.

Game pages display relevant RTP, volatility and rules where supplied. These figures describe long-run mathematics; they do not predict or guarantee an individual result.

How We Handle Player Accounts

We may request identity, address, wallet ownership or source-of-funds evidence where security and compliance controls require it. Personal information is handled according to our Privacy Policy, while account use, promotions and transactions are governed by our Terms and Conditions.

Responsible-play tools include deposit limits, session reminders, cooling-off and self-exclusion. We treat gambling as entertainment with financial risk and provide direct access to account controls before, during and after play.

What Players Can Inspect Before Funding

The account exposes the information needed for a deliberate transaction. Before sending crypto, you can confirm the asset, network, destination address and any network charge displayed by the connected wallet. Before opening a game, you can inspect the provider rules, paytable, RTP and feature information supplied for that title. Before accepting a promotion, you can read its qualifying deposit, wagering basis, stake cap, eligible games and expiry.

This separation matters because a casino balance can contain cash, bonus funds and free-spin value at the same time. We identify those balance states in the account so a player can see which amount is withdrawable and which remains subject to a promotion. The cashier and promotion card are the controlling records for changeable values.

Transaction and Wallet Standards

Moonbet does not need custody of a wallet seed phrase or private key. Players approve transfers through their chosen wallet and retain responsibility for the address, asset and network. We use public transaction hashes to trace confirmed blockchain movement and account records to connect that movement to a deposit or withdrawal request.

Solana is the primary rapid-settlement route, with approved withdrawals designed to reach the receiving wallet within five minutes and no Moonbet platform fee. Network charges can still apply. BTC and ETH confirmation times depend on their respective networks, while USDT and USDC help players reduce the effect of coin-price movement on the value held for play.

Security and Fairness Controls

Account access, wallet activity and withdrawal changes can trigger security review. We may ask for identity, address, payment history, wallet ownership or source-of-funds evidence when a check is required. This is separate from bonus wagering and is used to protect the account, meet compliance duties and investigate suspicious activity.

Third-party suppliers operate their own certified game systems. Testing references include eCOGRA, iTech Labs and GLI where published by the provider. Moonbet originals use verifiable randomness recorded through Solana, allowing the player to inspect the evidence attached to a completed result. Verification confirms how an outcome was produced; it does not change the house edge or guarantee a profit.

Contact Channels

General account support: [email protected]

Feedback: [email protected]

Formal complaints: [email protected]

When contacting us about a transaction, include the account email, asset, network, amount, transaction hash and time. Never send a wallet seed phrase or private key; our team will not ask for either.

Account access, verification and payment questions should begin with support. Product feedback belongs with the feedback address. A formal dispute should be sent to the complaints address with a concise chronology, the disputed amount, relevant game or promotion, transaction identifiers and the outcome requested. Keeping these routes separate helps the right team review the record without asking the player to repeat the entire case.

Corporate Information

Our Commitment to Clear Information

We publish the material conditions that affect registration, bonuses, deposits, withdrawals, verification and responsible play. Changeable values are shown in the relevant live account area, cashier or promotion card. Players should review those live records before approving a transaction or accepting a reward.

We also separate game mathematics from advertising. RTP is a long-run statistical measure, volatility describes the expected distribution of wins and a maximum-win figure is a theoretical game limit. None of those values predicts the next round. Bonus value is presented with the conditions that control it, while crypto values are converted into A$ context without treating a market rate as permanent.

Keeping Moonbet Information Current

Game catalogues, provider inventories, network charges and promotions can change. We update material account information when product or policy changes take effect and retain the latest policy date in the relevant document. The live cashier, game rules, promotion card and account settings remain the final places to confirm a value before acting.