Responsible Gambling at Moonbet Starts Before the First Deposit

We treat gambling as entertainment with financial risk, not as income, investment or a way to recover losses. Our account tools are designed to help you decide how much money and time to spend before a session begins. No game, bonus, strategy or previous result guarantees a win.

Gambling Mathematics Do Not Change With Emotion

Every casino game has a house edge. RTP is a theoretical long-run percentage measured across a very large number of rounds; it does not predict one session. A losing run does not make the next result more likely to win, and increasing a stake does not recover prior losses safely.

Set an A$ entertainment budget that can be lost without affecting rent, food, bills, debt repayments or savings. Crypto price movement can alter the A$ value of a balance even before a wager is placed.

Set the Budget in Australian Dollars First

Choose the maximum A$ amount for the entire entertainment period before converting it to crypto. Record the exchange rate and network charge so the true cost is visible. Divide the budget by the number of intended sessions and stop when either the money limit or time limit is reached.

Do not use credit, borrowed funds, rent money, emergency savings or assets reserved for tax. A stablecoin can reduce market-price movement, but it does not reduce gambling risk. SOL and BTC balances should still be measured against the A$ budget rather than judged only by the number of tokens remaining.

Account Controls

Deposit Limits

Set daily, weekly or monthly deposit ceilings in Account Settings. A reduction is applied as a protective action. An increase can be delayed by at least 24 hours, giving you time to reconsider.

Loss and Wager Controls

Where displayed in your account, loss and wager limits place a ceiling on net losses or betting volume during the selected period. Check whether the figure is measured in crypto or its A$ equivalent.

Session Limits and Reality Checks

Session reminders show how long you have played and provide an opportunity to review the balance. A session limit can end access after the selected duration. Do not disable a reminder merely to continue an unplanned session.

Cooling-Off

A cooling-off period temporarily pauses play for a chosen interval, commonly from 24 to 72 hours. Use it when a session feels difficult to stop or when a financial decision should be made away from gambling.

Self-Exclusion

Self-exclusion blocks account use for the confirmed period and can be permanent. Contact support if you need help activating it. Do not attempt to bypass an exclusion by opening another account.

After requesting exclusion, withdraw eligible funds when instructed, remove saved shortcuts, disconnect marketing channels and consider device or bank blocking. Account access is not restored merely because the player changes their mind during a confirmed exclusion period.

Account Closure and Marketing Preferences

You can request account closure and opt out of promotional email or messages. Security, transaction and policy communications remain separate from marketing.

Recognising Gambling Harm

Warning signs include spending more than planned, borrowing to gamble, hiding activity, chasing losses, increasing stakes for excitement, missing work or family commitments, feeling anxious when not playing, and treating a bonus as money you must recover.

Other indicators include checking odds or balances repeatedly, cancelling social plans, neglecting sleep, moving money between wallets to conceal spending, and feeling compelled to finish wagering before an expiry time. The presence of one sign is enough to pause and review the account honestly.

Self-Assessment

Ask yourself:

Do I gamble for longer than I planned?
Have I spent money needed for essential expenses?
Do I increase stakes after a loss?
Have I borrowed or sold something to fund play?
Do I hide gambling from people close to me?
Has gambling affected sleep, work or relationships?
Do I feel pressure to complete a bonus?
Have I tried and failed to stop?
Do I use gambling to escape stress or low mood?
Would I feel uncomfortable showing someone my transaction history?

Several “yes” answers are a reason to stop and seek independent support.

Common Gambling Myths

Myth	Reality
A slot is due after many losses	Each RNG round is independent
A larger stake improves the odds	It increases the amount at risk, not the probability
Crypto gambling is less real than cash gambling	Crypto has an A$ value and losses remain financial losses
A bonus removes risk	Wagering and stake conditions can increase total play
Provably fair means profitable	It verifies randomness; it does not remove the house edge

Financial Blocking Tools

Ask your bank or payment provider whether gambling blocks are available. Wallet controls, separate savings storage and device-level blocking tools can add friction. Gamban and BetBlocker provide device blocking, while Gamblers Anonymous and Gambling Therapy provide peer or specialist support.

Blocking works best in layers. Combine the Moonbet account control with a device blocker, wallet separation, banking restriction and support from a trusted person. Do not store gambling funds in the same wallet used for household expenses or long-term savings.

Protecting Young People

Moonbet accounts are for adults aged 18 and over. Keep devices locked, do not save passwords on shared equipment and prevent access to wallets or authentication applications. Parental-control software can block gambling content on devices used by children or teenagers.

Do not allow another person to use your account, even under supervision. Age checks protect the account holder and the young person; attempted shared use can also create security and verification problems.

What Happens When You Ask for Help

Tell support which control you need: a lower deposit limit, a cooling-off period, self-exclusion, marketing suppression or ordinary account closure. Use direct wording and state the intended duration where the option requires one. Support can confirm the control but cannot provide counselling or financial advice.

Keep the confirmation email or account message. If promotional contact continues after suppression, reply with the account email, channel, date and a copy of the message so the preference can be investigated.

Support for Friends and Family

Do not lend money to sustain gambling or take control of another person’s account. Encourage an honest review of transactions, help activate limits or exclusion, and seek support for yourself. Maintain clear financial boundaries and protect shared funds.

External Support

Australian players can contact Gambling Help Online at gamblinghelponline.org.au or call 1800 858 858. BetStop provides the Australian national self-exclusion register for licensed wagering services. Global support is also available through Gambling Therapy and Gamblers Anonymous.

Our Responsibilities

We apply age and identity checks, provide account limits, respect confirmed marketing preferences, support exclusion requests, train relevant staff and review indicators of potential harm. We do not guarantee that automated controls will identify every problem; personal limits and early help remain essential.

Staff do not promise that a bonus, higher stake or different game will recover a loss. Responsible-play requests are separated from ordinary promotion decisions, and confirmed exclusions are handled as protective account instructions. We maintain records needed to apply limits, investigate attempted circumvention and respond to complaints.

Contact Moonbet

Email [email protected] for account controls or self-exclusion assistance. State the action you want clearly. For urgent risk of self-harm, contact emergency services immediately.