Moonbet Privacy Policy for Accounts, Wallets and Digital Records

This Privacy Policy explains how 3-102-958127 SRL collects and handles personal information when you create an account, connect a wallet, use casino or sports products, contact support, accept marketing or complete a transaction. It should be read with our Terms and Conditions and Responsible Gambling Policy.

1. Who Controls Your Information

3-102-958127 SRL is the operator responsible for Moonbet account data. Our registered office is at Ofident Building, Office 3, Barrio Dent, San Pedro, Montes de Oca, San Jose, Costa Rica. Privacy enquiries can be sent to [email protected] with “Privacy Request” in the subject line.

2. Information We Collect

We may process:

• identity data, including name, date of birth, nationality and document details;
• contact data, including email, telephone number and residential address;
• wallet data, including public addresses, selected networks and proof of control;
• transaction data, including deposits, withdrawals, stakes, wins, bonuses and transaction hashes;
• technical data, including IP address, device, browser, operating system, identifiers and security logs;
• profile data, including limits, preferences, account status, verification level and reward activity;
• usage data, including pages, games, sessions, clicks and feature interactions;
• communication data from support, complaints, surveys and responsible-play contact;
• marketing preferences and records of consent or objection.

Blockchain records are public and permanent by design. A transaction hash or public address written to a blockchain cannot be deleted by Moonbet.

3. Why We Use Personal Data

We use information to create and secure accounts, process transactions, verify identity and age, prevent fraud, meet anti-money-laundering duties, operate games, calculate rewards, provide support, resolve complaints, enforce limits and self-exclusion, improve performance and send permitted communications.

Processing may rely on performance of our contract with you, legal or regulatory duties, legitimate interests in security and service operation, and consent where the law requires it.

4. Verification and Automated Controls

Identity and transaction checks can involve specialist verification, fraud-prevention and blockchain-analysis providers. Automated risk indicators may flag a transaction for manual review. Significant account decisions are not based solely on a marketing profile. You can contact support to request clarification of a verification outcome.

Verification files may include document images, liveness results, address evidence, wallet-control evidence and the outcome of sanctions, fraud or affordability checks where applicable. Access is limited to staff and suppliers whose role requires it. A request for additional evidence does not permit any person to ask for your private key or recovery phrase.

5. Cookies and Similar Technologies

Essential cookies maintain sessions, security and account functions. Preference cookies remember language and display choices. Analytics tools measure service performance. Marketing technologies are used where consent is required and obtained. Browser controls can manage non-essential cookies, although essential account functions depend on required storage.

6. Sharing Information

We may disclose relevant data to game providers, payment and blockchain service providers, identity-verification vendors, hosting and security companies, customer-support systems, professional advisers, regulators, law-enforcement bodies and a successor business in a lawful corporate transaction.

Each recipient receives only the information required for its function and must apply contractual or legal safeguards.

Game suppliers receive the identifiers and session information needed to deliver and settle games. Wallet and blockchain-analysis services receive public transaction details and risk indicators. Verification providers receive the identity material necessary to complete the requested check. We do not sell private wallet keys because Moonbet never needs to collect them.

7. International Transfers

Moonbet and its suppliers operate across jurisdictions. Where information is transferred internationally, we use appropriate contractual, technical and organisational measures designed to protect it in accordance with the applicable transfer rules.

8. Retention Periods

We can retain information longer where a complaint, legal hold, fraud investigation or regulatory request requires preservation.

9. Security Measures

We apply access controls, encryption in transit, security monitoring, account authentication, staff access restrictions and incident procedures. You are responsible for protecting your password, device, wallet and recovery phrase. Never share a private key or seed phrase with Moonbet support.

If we identify a personal-data incident, we investigate its scope, contain the affected systems and keep an internal response record. Where notification is required, we contact the relevant authority and affected individuals with the information available, the likely consequences and the protective steps being taken.

You should report an unfamiliar login, wallet change or transaction immediately. Change the account password, secure the associated email and review connected wallet permissions. Blockchain transfers cannot be reversed by changing an account password, so rapid reporting is essential.

10. Your Privacy Rights

Depending on the law that applies, you may request access, correction, deletion, restriction, objection, portability or withdrawal of consent. We may need to verify your identity before acting. We aim to respond within one month where that standard applies, with an extension where a request is complex.

Deletion rights do not override lawful retention duties or the permanent nature of public blockchain records.

A request should state the account email, the right being exercised and the information concerned. We may ask for evidence sufficient to prevent disclosure to an impostor. If a request is refused or limited, we explain the applicable reason unless the law prevents that disclosure. You may also complain to the data-protection authority that applies to your location.

11. Marketing Choices

You can change promotional email and message preferences through the account or unsubscribe control. Operational messages about security, transactions, verification, policy changes and responsible play remain separate from marketing.

Marketing records can include the date and channel of consent, campaign interaction and suppression status. Withdrawing consent stops future promotional use through the selected channel, but it does not erase the record needed to prove that the preference was respected.

12. Connected Wallets and Public Ledgers

Connecting Phantom, MetaMask or Trust Wallet allows the account to request a public address and transaction approval. The wallet remains controlled by the player. Moonbet cannot recover a seed phrase, reverse a confirmed blockchain transfer or remove public ledger data.

Public addresses can become personal information when they are connected to an identified account. We therefore protect the account-side association even though the address and transactions remain visible on the blockchain. Disconnecting a wallet stops future account interaction but does not remove completed transaction records.

13. Children

Moonbet is for adults aged 18 and over. We use age-verification controls and investigate accounts that indicate underage use.

14. Third-Party Links and Services

The site can connect to game suppliers, wallet applications and support services governed by their own privacy terms. Review those terms before supplying information directly to another service. Moonbet remains responsible for the processing it controls and uses contractual safeguards for processors acting on its instructions.

15. Policy Updates

We may update this policy when law, technology, suppliers or account features change. The latest revision date appears at the top. Material changes may also be communicated through the account or registered contact details.

16. Complaints and Contacting Us

Send privacy requests to [email protected]. Include your account email, the right you wish to exercise and enough information to locate the relevant record. Do not include a wallet private key or seed phrase.

If the first response does not resolve the issue, identify the earlier request and explain the point still in dispute. Formal complaints can be sent to [email protected]. Privacy complaints are handled separately from game, bonus and transaction disputes so that the relevant records and legal duties can be assessed directly.